General
 

As a china based exporter, Inspire lighting believes the service quality is same important as product quality. During the whole business flow, Team members from Inspire lighting will track every service section since your first email to us.

 
Distributors
 

Distributors are the biggest customer group of Inspire Lighting .We are trying our best working harder to do smarter work and ease more pressure when distributors invest for inventories.

Hereby are the points we care more for distributors:
 

1.Design and market protection.

A lot of distributors desire getting a distinguished product line absolutely different from their competitors. Inspire lighting provides free product design for customers and we provide serious design and market protection. Due to this reason, we only list classic fixture designs on our website. Most of modern and cooler fixtures are exclusively sold to certain distributors.

2.Faster Responding.

All emails from our customers will be replied within 24hours and we will act quicker for distributors. All sales and service person from Inspire Lighting can speak English and familiar with international business flow.

3.Better payment terms.

Inspire lighting is very glad to provide open account term to good credit record customers for inventory support.

 
 
Contractors
 

Some suppliers don’t like working with contractors because the orders are smaller and more difficult compared with distributors. Some contractors don’t want to buy from local importers because they are often ordering a lot of different items used for a specific project, such as fixtures, lamps, wires, tools, etc. Items in every order might different.

Inspire lighting is glad to work for some contractors because it is more close to end user and we can learn more about market requirements. If we find the order from contractor is not worth directly importing from china, we will ask our local distributor to help.

Here are the points we care more for contractors:
 

1.Know more and learn more

Our knowledge in this industry mainly covers lighting fixtures, LED lamps, transformers, wiring, etc. We can help most of contractor’s requests to combine different items in one order. There are still having some blanks when doing the service. We are patient to learn more knowledge through doing service in order to do a better job in future..
 

2.Professional sourcing service

We believe no company can produce every item for contractors. So professional souring service is very important. We are very glad to share our knowing of other Chinese supplier and we are very happy to act as a purchasing agency of our customer.

3.One Stop International Logistics Service

A lot of contactors have no idea how to deal with customs clearance and international logistics. Inspire Lighting is able to provide all logistics service from our factory to you.